Information Technology - Information Services (Applications and BI), SaaS Solutions Architect - El Salvador & Guatemala
TELUS Digital
Fecha: hace 5 días
ciudad: Guatemala Ciudad, Guatemala
Tipo de contrato: Tiempo completo
Requirements
Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Information Technology - Information Services (Applications and BI), SaaS Solutions Architect - El Salvador & Guatemala
Position overview:
As a SaaS Solutions Architect you understand and translate complex business requirements into comprehensive solution strategies, utilizing available products and technologies within the SaaS platform you support. You ensure the delivery of business value through the SaaS offering.
Key responsibilities:
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
As a SaaS Solutions Architect you understand and translate complex business requirements into comprehensive solution strategies, utilizing available products and technologies within the SaaS platform you support. You ensure the delivery of business value through the SaaS offering.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Information Technology - Information Services (Applications and BI), SaaS Solutions Architect - El Salvador & Guatemala
Position overview:
As a SaaS Solutions Architect you understand and translate complex business requirements into comprehensive solution strategies, utilizing available products and technologies within the SaaS platform you support. You ensure the delivery of business value through the SaaS offering.
Key responsibilities:
- Collaborate with stakeholders to understand business objectives, challenges, and opportunities
- Translate business needs into solution blueprints and architectural overviews, determining what needs to be built and why
- Ensure business value realization and conduct ROI for proposed solutions
- Manage stakeholder relationships, expectations, and communicate complex technical concepts in business terms
- Manage business and operational risks/ challenges associated with solutions implementation
- Establish solutions design standards, ensure compliance with regulations and policies, and promote best practices in SaaS architecture and implementation
- Schedule flexibility
- Availability to work on-site
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development
- Strong understanding of SaaS business models and cloud technology landscapes
- Expertise in solutions design and enterprise architecture frameworks
- Ability to manage and prioritize solution portfolios
- Develop proposals overseeing holistic design contemplating dependencies with different SaaS and non-SaaS systems related
- Strong analytical and complex problem solving skills
- Stakeholder management and negotiation skills, with the ability to translate complex technical concepts to business language
- 7+ years of experience in SaaS platform solution design and implementation
- Bachelor’s degree in Systems Engineering, Computer Science or related careers
- Relevant certifications in enterprise architecture or solutions design methodologies
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
As a SaaS Solutions Architect you understand and translate complex business requirements into comprehensive solution strategies, utilizing available products and technologies within the SaaS platform you support. You ensure the delivery of business value through the SaaS offering.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.