Business Process Excellence Lead - Guatemala
TELUS Digital
Fecha: hace 2 días
ciudad: Guatemala Ciudad, Guatemala
Tipo de contrato: Tiempo completo
Requirements
Description and Requirements
Business Process Excellence Lead - Guatemala
Position overview:
As a Business Process Excellence Lead- Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance. You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change. You provide guidance and training to others.
Key responsibilities:
As a Business Process Excellence Lead- Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance. You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change. You provide guidance and training to others.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
Business Process Excellence Lead - Guatemala
Position overview:
As a Business Process Excellence Lead- Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance. You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change. You provide guidance and training to others.
Key responsibilities:
- Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement
- Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization
- Design streamlined, standardized, and scalable medium to high complexity business processes that leverage best practices and innovation solutions
- Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains
- Facilitate training and mentor yellow or green belt Lean Six Sigma projects to drive desirable business outcomes
- Oversee smooth implementation of process improvement and measure its post-implementation results
- Able to work on-site - Mandatory
- Schedule flexibility - Mandatory
- 4:00 AM - 12:00 PM | Monday - Friday
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development
- Strong knowledge of process improvement methodologies, tools and technologies (Visio, LucidChart, statistical software…)
- Strong analytical skills, with the ability to translate complex data into actionable insights
- Ability to solve complex problems, taking a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information
- Strong communication, interpersonal and senior stakeholder management skills
- Strong expertise in project management methodologies and best practices
- 3+ years of experience in process improvement
- Experience in the BPO industry, is required ideally in operations
- Bachelor’s degree in Business, Engineering or related field
- Green Belt certification is required
- Green Belt trained are welcome
- Yellow Belt certification - desired
- Black Belt certification - desired
- B2+ oral and written English
As a Business Process Excellence Lead- Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance. You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change. You provide guidance and training to others.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.