AI, Super Expert Rater German - Pradera GT
TELUS Digital
Fecha: hace 4 días
ciudad: Guatemala Ciudad, Guatemala
Tipo de contrato: Tiempo completo
Requirements
Description and Requirements
As a Super Expert Rater (SER), you will be instrumental in enhancing rating expertise and ensuring alignment with client expectations. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations, and actively monitoring progress and deliverables. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.
Main Responsibilities:
This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Additional Job Description
As a Super Expert Rater (SER), you will be instrumental in enhancing rating expertise and ensuring alignment with client expectations. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations, and actively monitoring progress and deliverables. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.
Language Reference
German
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
As a Super Expert Rater (SER), you will be instrumental in enhancing rating expertise and ensuring alignment with client expectations. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations, and actively monitoring progress and deliverables. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.
Main Responsibilities:
- Ensure AI-driven advertising systems adhere to template instructions, legal standards, and ethical guidelines, guaranteeing unbiased, safe, and transparent ad experiences while maintaining compliance with privacy and content regulations.
- Analyze diverse datasets to identify significant patterns and trends, demonstrating proficiency in interpreting and utilizing KPIs to drive data-informed decision-making.
- Employ strategic questioning techniques to gather information, enhance understanding, and stimulate critical thinking for effective problem-solving and decision-making.
- Craft written materials such as emails, questions, and feedback specifically customized for client communication, ensuring clarity and relevance.
- Facilitate information or concepts using relevant documentation and clear communication strategies to align with specific client objectives.
- Collaborate with research and development teams in experiments aimed at enhancing the client’s data.
- Work closely with clients and managers to conduct test rounds, gain insights into their requirements, and understand the quality benchmarks expected.
- Conduct evaluations independently to sustain and enhance proficiency or skill in particular projects.
- Conduct thorough tier 2 reviews to identify patterns and gain insights into areas of opportunity.
- Active Listening Skills: Engage with speakers attentively, seek clarification, provide feedback, and demonstrate empathy to comprehend their message deeply.
- Effective Communication and Empathy: Clearly express thoughts, emotions, and needs while respecting others' perspectives, communicating assertively yet respectfully.
- Proactiveness: Anticipate and prepare for future needs or obstacles to tackle them efficiently before they arise.
- Cultural Adaptability: Navigate differences in values, behaviors, and communication styles to foster effective interactions in diverse cultural contexts.
- Psychological Safety Cultivation: Create an atmosphere where individuals feel safe expressing themselves, taking risks, and sharing ideas without fear of criticism.
- Research Skills: Methodically explore online sources to extract data, insights, or knowledge relevant to specific topics and cross-reference information.
- German B2 - Required (Oral and written comprehension)
- English B2 - Required (Oral and written comprehension)
- Google Workspace - Intermediate proficiency
- Understanding of U.S. and project locale customs and societal norms
- Expertise in AI technologies and their ethical implementation in advertising systems
- Strong grasp of advertising regulations, platform policies, and privacy laws
- Ability to evaluate and discern advertising content thoughtfully and understand its societal impact
- Understanding of survey structures and data collection methodologies
- Marketing-related degrees - Required
- At least 2 years of Quality Process experience - Required
- Understanding and experience in data labeling, rating, annotation, and evaluation methodologies - Highly desired
- An academic background in social sciences or quality roles is a plus
- Schedule flexibility
- Able to work on-site
- At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Additional Job Description
As a Super Expert Rater (SER), you will be instrumental in enhancing rating expertise and ensuring alignment with client expectations. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations, and actively monitoring progress and deliverables. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.
Language Reference
German
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.