SME Collector

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Western Union powers your pursuit.

We are looking for someone who would be part of the Digital Collections team responsible for provides outstanding customer service that is in the best balance of business and customer needs.

Role Responsibilities

• The position acts as a subject matter expert in Digital Collections and assuring that team provides outstanding customer service that is in the best balance of business and customer needs.

• Directly contributes to ensure outstanding customer service quality levels, assuring execution of risk management measures, maintaining valid supporting documents for all transactions, providing research, root cause and recommendations to address gaps in delivering incumbent duties, investigating issues and providing resolutions.
• Provides leadership and direction in resolving issues, to be a point of contact for help to other collections colleagues.
• Help and support to Leadership regarding chargeback response and upload process to processor portals when required.
• Contribute and own specific collections processes, provide consistent visibility and challenge the current processes for better.
• To understand multiple Collections processes and desire to participate in process improvements

Role Requirements

• Excellent English required, written, and spoken (B2+)
• High school or College degree highly preferred
• 3 years of service industry or relevant experience desired
• Collections experience is desired
• Advanced excel is a Plus
• Ability to be proactive and independent with the ability to focus on the task at hand
• Confidence in making instinctual and logical decisions with little or no supervision
• Be self-motivated and results-oriented
• Proactive personally and change agent mentality

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About the company

Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.