Fintech Customer Care Representative
TELUS Digital
Fecha: hace 4 días
ciudad: Guatemala Ciudad, Guatemala
Tipo de contrato: Tiempo completo
Description
About the role
As a Customer Care Representative, you will serve as the first point of contact for Payoneer Account Holders, delivering exceptional customer support and ensuring a positive customer experience. You will assist customers with inquiries related to their accounts, provide guidance on services and processes, verify account information, and coordinate with internal teams to ensure timely resolution of customer requests.
This role requires strong communication skills, attention to detail, problem-solving abilities, and a customer-centric mindset.
Key Responsibilities
If you have any questions or comments about this open position, write to:
[email protected]
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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About the role
As a Customer Care Representative, you will serve as the first point of contact for Payoneer Account Holders, delivering exceptional customer support and ensuring a positive customer experience. You will assist customers with inquiries related to their accounts, provide guidance on services and processes, verify account information, and coordinate with internal teams to ensure timely resolution of customer requests.
This role requires strong communication skills, attention to detail, problem-solving abilities, and a customer-centric mindset.
Key Responsibilities
- Serve as the primary point of contact for Payoneer Account Holders via designated communication channels.
- Provide accurate and professional support regarding account-related inquiries, products, services, and processes.
- Review customer accounts to ensure required documentation and services have been properly submitted and approved.
- Identify pending reviews, missing information, or unresolved issues and escalate cases to the appropriate internal departments.
- Monitor escalated cases and collaborate with cross-functional teams to ensure timely resolution.
- Communicate case updates, outcomes, and resolutions clearly and professionally to customers.
- Maintain detailed and accurate records of customer interactions and case activities.
- Adhere to company policies, quality standards, and service-level expectations.
- Deliver a high-quality customer experience while meeting performance and productivity goals.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Strong attention to detail and problem-solving capabilities.
- Ability to work effectively in a fast-paced environment.
- Comfortable working collaboratively with multiple internal departments.
- Availability to work on-site.
- Language: English B2 Spoken & Written (CEFR) & Turkish B1 Spoken & Written (CEFR)
- Legal Documentation:
- NIT
- DPI
If you have any questions or comments about this open position, write to:
[email protected]
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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